Customer engagement

Know Them, Reach Them, Then Let It Run

Nine tools that stack. Your customer list builds itself from ordinary scans, you pick a channel to reach people, and eventually you stop doing it by hand. Most of it is free on every plan.

Start here

What Are You Actually Trying to Fix?

Nine tools is a lot to weigh up. Tell us the problem in front of you and we will point at the two that solve it.

1

Which of these sounds most like your week?

2

How much are you willing to spend on messaging?

Where to start

How the nine fit together

Three Layers, Not Nine Separate Features

These are not nine competing features. They stack: you learn who your customers are, you pick a channel to reach them, and eventually you stop doing it by hand.

🔍 Layer one

Know them

Every scan writes to a customer record, and those records sort themselves into groups. Nothing else on this page works properly until this part is running.

Customer Data Platform · RFM Analysis · Feedback Collection

📣 Layer two

Reach them

Four channels with very different costs and very different rules about who can answer. Most businesses run entirely on the free one for months.

Push · Email · SMS · 2-Way Communication

🤖 Layer three

Let it run

Once you know what works, stop sending it by hand. Referrals recruit for you, and the AI decides who needs a nudge and when.

Referral Program · AI Push Automation

The honest comparison

Four Channels, and What Each One Really Costs

This is the table most people want before anything else. One channel is free forever, one is the only place a customer can reply, and one you pay for every time.

  Push Email SMS
Cost per messageFree, unlimitedYour providerBilled per send
Setup before first sendNoneAn email senderYour own Twilio
Can customers reply?NoYes, into your InboxNo
Reaches non-cardholdersNoYesYes
Best forNudges and card updatesLonger messages, real answersUrgent, or people without a card
If you read one line on this page, read this one. Push is free, unlimited, and lands on the lock screen without an app — and a great many businesses run their entire loyalty programme on it without ever connecting anything else. Add email when you want longer messages or replies. Add SMS only for the handful of messages that genuinely justify paying per person.
Explore each one

All Nine, in Detail

Each page has a working demo you can click through, real examples, and the mistakes worth avoiding before you switch anything on.

If you are starting today

The Order That Actually Works

You do not need all nine in week one. This is the sequence we would follow, and roughly when each part starts paying off.

📱1

Week one — get cards installed

Nothing here works without cardholders. Print the QR code, ask every customer, and watch the install count. Ignore every other number for now.

⭐2

Week two — switch on feedback

Free, on every plan, and it starts protecting your public rating immediately. It is also the fastest way to learn something you did not know.

🔔3

Month one — send your first push

One message, to one segment, with something genuinely useful in it. Free to send, so the only thing at risk is your credibility — spend it carefully.

📊4

Month three — read the segments

By now RFM has enough history to be honest with you. This is when you find out who is slipping away, and when automation starts being worth setting up.

Most of This Is Free on Every Plan

Push notifications, feedback collection, the customer base, RFM segments, and referrals are included on every tier including the cheapest. Try the lot during the trial — it costs nothing and needs no card.