Multiple locations

One Card, Every Branch

A customer earns at one shop and redeems at another — and you still see which branch did the work.

Check first

How Big Is Your Roll-Out?

Two numbers decide everything else: how many places you open the doors at, and how many people serve at each one.

Branches
3
People who serve, per branch
3
1loyalty card, for the whole chain
3location pins, one per branch
9staff logins for the Scanner App

Only one address so far? The single-location page is the shorter version of this one.

Three counters, one customer

One Card, or One Card Per Branch?

Zakki works near one branch and lives near another. Tap the branches he visits, then switch between the two ways of running it.

Tap a branch each time he buys something there.

0visits in total

Whichever way you run it, your own view is the same: each person’s login shows their branch and how many transactions they have put through.

Set per branch

Four Things Each Branch Gets of Its Own

The card is shared. These four are not — and getting them right is what keeps a chain readable.

Each person gets their own Scanner App login: name, email, number, password. There is a location dropdown on that form, and it is optional — skip it and that person can service every card in the account.

Set it: assign the branch. Shared logins make the manager statistics meaningless, and the first thing you will want when a number looks odd is to know which counter it came from.

How many logins each plan includes →

A location is a name, an address, the cards it applies to, and the message people get nearby. Ten are included on the top plan; more can be added for a fee.

Set it: one pin per branch, each with wording that fits that street. Remember what geo-push is: Apple Wallet only, a fixed radius of about 100 metres, and it fires every time someone walks past — which is a lot for the people who work next door.

How push notifications work →

One card can have a UTM link per branch. Each link comes with its own URL and QR code, and installs are counted against that tag.

Set it: print the branch’s own QR code for that branch. It costs nothing extra, needs no duplicate card, and turns “the program is going well” into “Station Road signs up three times as many people as Riverside”.

Where the codes go in a shop →

Managers can be given plenty: templates, customers, segments, locations, campaigns. One thing they cannot do is create reports — the documentation calls this out for franchise chains in particular.

Set it: decide early who reads the numbers. If branch managers need their own figures, send them the manager statistics rather than handing over the main account.

Rolling it out

Seven Steps to the Second Branch

Do these in order and the third branch takes an afternoon instead of a fortnight.

0 of 7 done
How you will know

Reading a Chain, Branch by Branch

The dashboard covers the whole account. These three are how you pull one branch out of it.

Installs per UTM tag Which branch signs people up

One tag per branch, one QR code per branch. The gap between your best and worst branch is usually about the ask, not the street.

Manager statistics Transactions per person, with their branch

Each profile shows the location, the number of transactions and the last one, with the recent transactions listed underneath. This is your per-counter view.

Visits and revenue The chain as a whole

Account-wide, not per branch. Read it for the direction of travel, and use the two numbers above when you need to know which branch moved it.

Then pick a goal

What Do You Want It to Do?

Once every branch is scanning, each page below shows the settings that move one number.

Multi-branch questions

What Owners Ask Us

One, in almost every case. A shared card means one balance that follows the customer, one design to update, and one set of numbers to read. Separate cards are for branches that are genuinely separate businesses — different owners, different offers, customers who would never use both.
That is what the location field on a manager decides. Assign them a branch and their access follows it; leave it blank and they can service every card in the account. For a chain, fill it in.
No. Managers can be given a lot of access, but creating reports is not part of it — the documentation flags this for franchise chains. In practice the owner or head office reads the dashboard and passes on what each branch needs.
The card lets them, which is the point of running one. The question is internal, not technical: who absorbs the cost of that free coffee. Chains usually either let it even out over the year or settle it monthly from the transaction list. Agree it before the first one happens.
Only if you want geo-push there. Ten locations are included on the top plan and extra ones cost more, so for a large chain it is worth picking the branches with real passing traffic rather than pinning everything by reflex.

Open the Next Branch Without Starting Again

One card, one balance, a login for each person who serves, and a QR code that tells you which branch is doing the work. Try it for 14 days — no card needed.