SUPPORT
You Will Not Be Left Staring at a Dashboard
Every plan comes with real help. Here is exactly what you get, how fast we reply, and what to do when you would rather someone else did the work.
Every plan already comes with support
- Help center, setup guides, and video walkthroughs
- Email support, answered within 2 business days
- 111 ready-made card templates so you rarely start from scratch
- Free updates — every new feature, at no extra cost
Most businesses never need more than this. The add-ons below are for owners who would rather hand the work over.
Add-ons, if you want a hand
Launch Service We do the whole first setup with you on a call, then hand over a program that is already running — not an empty dashboard.
Your program live and earning within a week, without you learning the dashboard first.
- Card designed in your brand colours and logo
- Reward rules configured with you on a 45-minute call
- QR table tent and counter sticker, print-ready
- Scanner App set up on your staff phones
- First push campaign written and scheduled
Priority Support Same team, much shorter queue — plus a direct WhatsApp line instead of email tickets.
For busy counters where a stuck scanner on a Saturday cannot wait two days.
- Replies within 4 business hours, not 2 days
- Direct WhatsApp line, no ticket queue
- Screen-share help when something is faster to show than type
- New staff onboarded for you whenever your team changes
Managed Loyalty You keep serving customers; we run the loyalty program. Cancel any month — the program stays yours.
You never open the dashboard. We run the campaigns and send you the numbers.
- Everything in Priority Support
- Two push campaigns written and sent each month
- Win-back campaign for customers who stopped coming
- One-page report each month: visits, revenue, what worked
- Card and reward tweaks whenever the numbers say so
Add-ons are billed separately from your plan and can be cancelled at any time. Regional pricing applies to add-ons too — ask us when you get in touch.
What “Support” Actually Means Here
Two levels, both staffed by the same people. The difference is how long you wait and how you reach us.
We answer in English and Bahasa Indonesia. Working hours are GMT+7, Monday to Friday — and we often reply at weekends too, though we will not pretend to promise it.
Where to Go for What
How do I do X?
Search the Help Center — guides, screenshots, and short videos.
Quick question?
The FAQ covers almost all the questions people ask most.
Something is broken, or you need a person
Email support@loyaltyperfect.com, or send a message from your client portal so it lands against your account.
Billing, invoices, or a refund
Email billing@loyaltyperfect.com, and include your order number.
Still deciding?
Support is the part people worry about after they buy, not before. If that is what is holding you back, book a call and ask us anything.